Frequently Asked Questions

It covers the vehicles, drivers, routes and schedules a company arranges so staff can reach work and get home. The planning side decides who travels, in which vehicle and at what time. The running side follows each trip and records what happened. ShuttleMate is the software for the planning and running side, not the vehicles themselves.

It is usually a transport desk, an admin team or HR, sometimes together with a vendor who supplies the vehicles. In ShuttleMate, this team works in a web application where users, rosters, trips and vehicles are managed. Employees and drivers use mobile apps instead of sending requests by phone or sheet.

A spreadsheet holds a plan, but it does not show where a vehicle is or whether an employee boarded. With ShuttleMate, rosters, trips, live location, boarding checks and trip history sit in one place. That gives the transport team a single view of what was planned and what actually happened.

Shifts decide when each group of employees must be picked up or dropped, so the plan has to be rebuilt around login and logout times. In ShuttleMate, employees add rosters for the shift they work, and the transport team creates trips from those rosters. Rosters must be added before the employee cut-off time, which gives the team a fixed list to plan from.

Any organization that moves people to work on a schedule can use it, including IT and BPO firms, manufacturers, hospitals, schools, logistics teams and corporate campuses. The pages on transport by industry show how the same features apply in each case. If you are unsure about fit, tell us about your operation and we will talk through it.

Yes. Employees open their trip in the app and tap Track Vehicle to see the vehicle on a map. They can also check the route and call the driver from the same trip. That way they do not need to call the transport desk to ask where the cab is.

The driver app asks for location permission, location service and the Allow all the time setting. These let it keep sharing the vehicle’s position while the trip is running. Drivers therefore need a smartphone with location turned on. Details are on the live vehicle tracking page.

Yes. Admins watch vehicles on a live map and can look back at map history for a trip. This helps when the team needs to check a route after the shift has ended. Trip history is also available as reports.

Admins in the web application see vehicles on a live map, and an employee sees the vehicle for their own trip in the app. The same trip can therefore be followed by both sides without a phone call. What each user sees depends on the trip they belong to.

Our documentation describes live tracking as location shared by the driver app during the trip. We do not describe any other hardware requirement on the website. If you want to use tracking devices you already have, ask the sales team on +91 90 6766 7766 before you plan around it.

No. ShuttleMate is employee transport management software and does not operate or supply vehicles. You bring the vehicles and drivers, whether they are your own or arranged through a vendor. The software helps you plan trips, assign vehicles and drivers, and follow the trip.

The web application is where the team manages users, rosters, trips, vehicles and shifts. It also holds support tickets raised by employees. Keeping these in one place means the team does not work from separate lists. The software overview describes the full workflow.

The transport team turns rosters into trips and assigns a vehicle and a driver to each one. They can also drag employees into vehicle slots when one vehicle covers several pickup areas. The assigned driver then sees the trip in the driver app. See trip management for the steps.

Admins can upload rosters in bulk with a CSV file, which suits shift changes that affect many employees at once. Employees can also add their own rosters from the app. Either way, rosters have to be in before the cut-off time. The roster management page covers both routes.

Trip history is stored, and employees and drivers can view their own trips for a date range and download them as a PDF. Admins can download trip reports as well. This gives the team something to check when a route needs to be reviewed. See trip reports for details.

Drivers use the ShuttleMate app, which is available on the App Store and Google Play in India. They see the trips assigned to them and work through each one in the app. The transport team assigns trips from the web application. More is on the driver app page.

A driver sees the route, time, trip ID and cab details for the assigned trip. Each employee stop is listed in route order. This lets the driver work through the pickups without a separate list from the transport desk. The stop order follows the trip the transport team created.

Yes. Each stop has one-tap navigation, so the driver can open directions without typing an address. There is also a call button to reach the employee for that stop. This helps when a pickup point is hard to find.

Where boarding verification is used, the employee shows an IN OTP or QR code when boarding. The driver verifies it in the app, and the same happens with an OUT code at drop-off. This confirms who got in and who got off. The OTP and QR verification page explains each step.

Yes. Drivers can view their own trips for a date range and download them as a PDF. This is useful for checking which trips they ran on a given day. Admins can also download trip reports for the wider team.

It records who got into the vehicle and who got off, using a code the employee shows and the driver verifies. That gives the transport team a record to check if there is ever a question about a trip. It does not replace your company’s own safety policy, but it adds a verifiable step to each ride.

No. SOS is shown only if your organization has enabled it. Where it is on, the user can call the admin in an emergency, and the call is masked. If you want it for your employees, ask us during your demo so it can be part of your setup.

A mark no-show option is available only where your organization has enabled it. It is a setting rather than something every setup has. If you want it, raise it during your demo so it can be part of your configuration.

The employee raises a ticket from the app and chats with the support team on it. The transport admin manages the tickets and closes them once they are resolved. Resolved tickets stay in history, so the team can look back at past issues. For urgent cases, use SOS only if your organization has enabled it.

Trip history is kept, and admins can download trip reports. Where boarding verification is used, the record shows who got in and who got off. This lets the team review a trip after the fact instead of relying on memory. The exact contents depend on how your organization has set up verification.

ShuttleMate is employee transport management software from Cosmica Telematics. Employees and drivers use mobile apps, and the transport team works in a web application. Its head office is in Baner, Pune. Read the full overview for the complete workflow.

Employees can sign in with a mobile number and an OTP, or with an email ID. Once signed in, they can add rosters, track their trip and raise support tickets. The same app is used by drivers, with the trips assigned to them. The employee app page shows what employees can do.

The app is available on the App Store and Google Play. The store buttons on the homepage link to the right listings. Employees and drivers use the same app, and the transport team uses the web application instead. Ask us if you need help with rollout for your teams.

Use the Request a Demo button or the inquiry form on the homepage to tell us about your transport operation. You can also call +91 90 6766 7766 or email sales@cosmicagps.com. We will walk you through how rosters, trips and tracking would work for your shifts. Please include your routes and shift timings so the walkthrough is relevant.

We have pages that describe typical shift-commute patterns in cities such as Pune, Mumbai, Nagpur, Hyderabad, Noida and Bangalore. They are written to help you see how the software fits local commutes. We have not listed local offices in these cities, and our head office is in Pune. Start from employee transport in India to see all cities.